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Flexible payment options are now available. Click here to set up and manage your arrangement or direct debit with City of Parramatta. Scroll down to ‘Payble’ under How to pay your rates for further details.
Your rates
(Back to top)Rates are used to provide essential infrastructure and services. If you own a home or business property you will pay rates to Council, unless your property (a church, school or hospital, for example) is exempt from rates. These rates are determined in accordance with the provisions of the Local Government Act 1993.
Fees and charges are incurred for all chargeable services, requests, applications, approvals, licences, hire bookings and memberships. Fees and charges are determined by Council each year and contribute towards helping us provide essential services and facilities for the City of Parramatta.
Your rates contribute to the building of new facilities, improving infrastructure and protecting the environment in the City of Parramatta through:
- waste collection, recycling and street cleaning
- local roads, guttering, signage and drainage maintenance
- cycleways, pools, golf and tennis courts
- 269 parks, playgrounds, gardens, 32 sports fields and 52 nature reserves
- 6 libraries, childcare centres, range of community services for the elderly and youth, and neighbourhood safety projects
- community festivals, arts and cultural assistance, Parramatta Riverside Theatres, heritage and visitor information centres
- town planning, landscaping, development applications, building inspections and construction certificates.
How to make a payment (Back to top)
There are different ways to pay your rates:
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Flexible Payment Options are now available
You can now pay in full or choose flexible payment options that suit you. City of Parramatta now offers you flexibility with your arrangement and direct debit needs sending you SMS reminders and allowing you to nominated a bank account or credit card. Please note you will need a mobile number to set up this payment method, click here to sign in.
For more assistance click here to see the Payble FAQ
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Customer Service at PHIVE Building Opening Times are:
Monday to Thursday, 9am – 8pm
Friday to Sunday, 9am – 5pm
Payment can be made by cheque or EFTPOS. For cash transactions please visit Australia Post.
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Take your rates notice to any Australia Post outlet.
Payment can be made by cash, cheque or EFTPOS.
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Call 9770 3415, this is an interactive voice recognition (IVR) service where you respond to the prompts with:
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Customer Reference Number (This must be 8 characters, add a zero in the front if less than 8 characters)
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Credit card number, expiry date, and CVV number (last 3 digits on the back for a Visa and Mastercard) or Amex CID (4 digits on front of the card)
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Amount you wish to pay
Please record the receipt number issued.
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Contact your participating financial institution to make this payment from cheque, savings or credit card account.
Visa or MasterCard are the only credit cards accepted.
Biller Code: 5710
Reference: as per your rates notice -
Make your cheque payable to City of Parramatta Council and cross it 'Not negotiable'. Mail your payment to:
City of Parramatta Council
PO Box 32
Parramatta NSW 2124Please do not staple the cheque to payment slip. For your information, make sure you record the payment details, date of payment, cheque number and the amount paid on the reverse side of your rate notice.
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Centrepay is a voluntary bill-paying service which is free for Centrelink customers. Use Centrepay to arrange regular deductions from your Centrelink payment.
You can start or change a deduction at any time. The quickest way to do it is through your Centrelink account online.
Go to Centrepay
Fees and charges
(Back to top)Fees and charges are determined by local councils annually.
Frequently Asked Questions (Back to top)
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Register to receive your rates notice by email in three easy steps:
- Go to Registration page
- Enter in your details including email address.
- Check your email inbox and click the validation link.
Once completed future notices will be sent via email. For further information please click ‘Your Rates Online’.
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Council rates are a property tax and are a vital source of Council revenue.
Rates are used to provide essential infrastructure and services. This includes footpaths, resealing roads, and stormwater drainage as well as community facilities (parks, gardens, libraries, and pools).
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Properties are assigned a category and in some cases a sub-category for rating purposes and these are shown on your Rates Notice.
Rates are calculated on the land value of a property, which is determined by the NSW Valuer General who issues a Notice of Valuation every 3 years. This is multiplied by an ‘adopted-rate-in-dollar’ which is determined by Council by taking the total amount of money to be raised in general rates and dividing it by the total value of all rateable properties.
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The 2024-2025 Adopted Rates in the dollar and Minimum Rates.
Category Rates in dollar Minimum rates Residential 0.00110303 790.35 Business-General 0.00294351 558.56 Business-CBD 0.0081503 809.92 Business-CBD-#2 0.01974971 N/A Business-Industrial 0.00407788 809.92 -
The Council has categorised all rateable properties in accordance with s514 of the Local Government Act 1993 to be within one of the following rating categories.
- Residential
- Business
- Industrial
Business subcategories
- business CBD,
- business CBD #2
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If you don’t agree with the Council’s categorisation of your property, you can fill out the Application for Change in Rating Category form to request a review.
Application for Change in Rating Category -
The NSW Valuer General is the statutory independent valuing authority in NSW. The valuation process is something Council cannot influence.
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Information about the NSW Valuer General’s valuation process and how to request a review is issued with the valuation notices.
Tel: 1800 110 038
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Council’s existing Rates Hardship Policy will be available to assist ratepayers who are eligible for assistance.
The Hardship Rate Relief Application is available to download from the Documents section on this page.
Ratepayers can also apply to pay their rates flexibly via Payble, click here to find out more. If you have any difficulties processing this please email council@cityofparramatta.nsw.gov.au.
