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Contact Us - Customer Service Centre

Need help?

You can contact the City of Parramatta in a number of ways to find all the answers you need.

Before you contact us check the frequently asked questions (FAQs) for answers to our most popular questions.


Ways to contact us
  • Access key Council services in one place at Online Services Portal

    Online chat services - Our Chatbot River can help answer your questions. You can use River by clicking or tapping the green circle with the blue icon at the bottom right corner of the screen.

    Leave us a message



  • Customer Service at PHIVE Building 
    Opening Times are:-
    Monday to Thursday, 9am – 8pm
    Friday to Sunday, 9am – 5pm

    Corporate Reception at 126 Church St, Parramatta
    Opening hours:-
    Monday - Friday, 8.30am - 4.30pm


    General enquiries: 1300 617 058 or 02 9806 5050
    Monday to Friday: 8:30am to 4:30pm

    If your call is an emergency and requires the urgent attention of an Afterhours Ranger, your call will be redirect to our Afterhours Messaging Service.

  • City of Parramatta
    PO Box 32
    Parramatta NSW 2124

  • NSW Justices of the Peace (JP) volunteer their services at our libraries. As this service is performed by volunteers we encourage you to contact the library branch before visiting with your documents to ensure that the JP is available.

    View the JP Calendar

  • Email:

    Alternatively, you can complete this form to make a submission to the Lord Mayor via the website.

  • Email:
    Media on-call number (for media enquiries only): 02 9806 5965

  • If you are deaf, hard of hearing and/or have a speech impairment, contact us through the National Relay Service. Choose your access option and ask for 1300 617 058 or 02 9806 5050 to the relay officer.

  • For translation and interpreter services, please call 13 14 50 and ask the interpreter to phone the City of Parramatta on 1300 617 058 or 02 9806 5050.

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