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What is the Community Satisfaction Survey?
Each year, the City of Parramatta surveys our residents to understand how satisfied they are with Council’s overall performance as well as a range of Council services and facilities as shown below. We use the findings from this survey to identify areas that we are doing well, as well as areas that may require improvement.
The 2024 survey closed on Sunday 1 December. A summary of results will be shared with the community in early-mid 2025.
What did we hear in 2023?
The 2023 Community Satisfaction Survey was run between 2 October and 30 November 2023. It was promoted through channels such as Council's rates notice, e-newsletters including City News and Participate Parramatta, and via social media. A total of 1,917 responses were received.
Overall satisfaction with the performance of Council has improved since 2022 (up from 3.30 to 3.39 out of 5). Satisfaction has either remained stable or increased for most Council services, facilities, and initiatives.
Our relationship with the community, which includes our communications, engagement, and customer service remain areas of importance and opportunity.
An infographic of the 2023 survey results is shown below.
Previous survey results
Sign up to be updated about the 2025 Community Satisfaction Survey!
