Internal Ombudsman Shared Service Complaint Form

Generally, the Internal Ombudsman Shared Service will not investigate matters that have not firstly been reviewed or investigated by City of Parramatta, in accordance with Council’s Complaints Handling Policy.

If you have not previously submitted a complaint to Council, we recommend that you submit your complaint for investigation by Council in the first instance by visiting this page.

However, the IOSS may consider matters, prior to Council’s initial review, that we assess to be significantly serious or systemic.

Before making your complaint, you can contact the Internal Ombudsman Shared Service on 02 8757 9044 for advice or assistance, or visit Council’s website for information about the Internal Ombudsman Shared Service.

Complainant details

Name

Address

Street

Suburb

Post code

Phone number

Nature of complaint

If other, please provide details

Is this a public interest disclosure? (Council Staff only)

Details of complaint (Please specify what happened, where/when this took place, any witnesses or Council officers involved)

What is the outcome you hope to achieve from any resolution of this complaint?

Have you previously reported this matter to Council or any other agency (e.g. NSW Ombudsman, legal practitioner etc.)?

If yes, please provide details (name, date, outcome, follow up action)

If yes, why are you unhappy with their response?

Please consider referring your matter to Council.

The Internal Ombudsman Shared Service will generally only review matters once they have been considered initially by Council, unless the matter is sufficiently serious or systemic. Please consider referring your matter to Council – Contact Council here – before contacting the Internal Ombudsman Shared Service.

Attachments - Please note that we expect complainants to provide us with a copy of their evidence in support of their complaint (such as correspondence with a related agency about the complaint). Please attach relevant documents:

Upload requirements

Declaration - I declare that the information provided in this complaint form is true and correct to the best of my knowledge.

How did you hear about the Internal Ombudsman Shared Service?

If other, please specify

Confidentiality

The Internal Ombudsman Shared Service will make all reasonable efforts to protect the information from disclosure, however there can be no legislative guarantee. We also note that due to the nature of your complaint, your identity may become apparent as part of this complaint.

Submission

Upon clicking on the below ‘SUBMIT FORM’ button, this form together with any attachments will be emailed directly to the Internal Ombudsman Shared Service for the City of Parramatta. Your complaint will be acknowledged within three (3) working days.

Disclosure statement Personal Information contained on this form is collected in accordance with section 8 of the Privacy and Personal Information Protection Act 1998 (NSW). Complaint records will be stored in Council’s Electronic Records Management System and may be disclosed to Councillors, Council officers, consultants to Council or members of the public. Council is obligated to allow inspection of its records, including any application you make in accordance with the provisions of the Government Information (Public Access) Act 2009. If you prefer your contact details not to be disclosed, please indicate on this form, however, Council may be compelled to release your information for legislative or judicial reasons.

Internal Ombudsman Shared Service Complaint Form

Complainant details

Please consider referring your matter to Council.

Confidentiality

Submission

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