Setting up a customer care program - connect, care and cultivate

Are you truly putting customer care at the heart of your business?

In this practical and interactive workshop, you’ll create your own repeatable Customer Care Program,  built to connect with your clients meaningfully, care without being pushy, and cultivate loyalty and referrals over time.

We’ll show you what to automate, what to do manually, and how to strike the perfect balance between efficiency and genuine human touch. Whether you’re starting fresh or upgrading what’s already in place, you’ll walk away with a care system that works.

Key Takeaways

By the end of this session, you will: 

• Understand how customer care applies across your customer journey
• Discover what to automate and what to personalise
• Develop your personalised customer care program
• Maintain and use a CRM to support your system
• Encourage feedback and reviews from happy clients
• Manage difficult clients with care and clarity