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COVID-19: How Council is responding

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Last updated 8 March 2022

COVID-19 update – In response to the NSW Government’s updated COVID-19 Public Health Order restrictions:

  • Mask wearing is no longer mandatory in indoor Council facilities, where it is possible to maintain 1.5m social distancing
  • Check-in via QR codes at Council venues will be at customer discretion

To protect yourself and others, it is important to maintain good hygiene including social distancing where possible.


COVID-19: Clinics in Parramatta

COVID-19: Clinics in Parramatta

COVID-19: General Information (Back to top)

COVID-19: General Information

Council Facility Updates (Back to top)

Council Facility Updates
  • Riverside Theatres is a registered COVID Safe venue with the NSW Government. The health and safety of all Riverside patrons and staff is at the forefront of all our operations. Vaccination is critical in helping to protect our community from COVID-19 and is an important part of our COVID-safe plan.  For this reason, we are extending the requirement for vaccination as a condition of entry to the venue for all patrons aged 16 years and over unless lawfully exempt, and we will continue to require the wearing of masks inside our theatre auditoriums. This policy will be consistently reviewed and will be updated in line with NSW Health guidelines and advice, City of Parramatta WHS policy and procedure. Please check the website prior to attending Riverside Theatres for the most up-to-date information.


    Face masks are required at all times inside the theatre auditorium*, and strongly recommended elsewhere in the venue, for all patrons aged 12 and over except those with a valid medical exemption. Proof of written medical exemption will be required at entry to the theatre. Verbal exemptions will not be accepted. Please bring your own mask. Disposable masks will be available if you forget to bring one. We ask that you be respectful to others as reasons for not wearing a mask are not always obvious.

    *Temporary removal of masks for consumption of food & beverage is permitted

COVID-19 Residential Support (Back to top)

COVID-19 Residential Support
  • Feeling stressed and unable to cope, or know someone who is?

    There are free services and expert information available to everyone – don't be afraid to reach out for help.

    More on supporting your mental health and wellbeing
  • Home should be a safe place for everyone

    Everyone has a right to feel safe in their home – please reach out to support services if someone in your home makes you feel unsafe.

    Services are ready to help you and know how to keep everyone safe under the impacts of COVID-19.

    Staying safe within our homes
  • Senior Australians, their families and carers can now call a dedicated free call support line aimed at supporting the mental health of those impacted by the spread of COVID-19.

    The support line operates from Monday to Friday (except public holidays) from 8:30am to 6:00pm.

    To find out more information call the COVID-19 support line on 1800 171 866.

    Read the Minister's media release
  • Largely funded through the Federal Government’s Department of Social Services, emergency relief is a safety net for people experiencing financial distress or hardship and who have limited means or resources to improve their financial situation.

    This support includes food and food vouchers, furniture, assistance paying bills, and refer people to places they can access crisis housing.

    Emergency relief providers
  • If you are in a position to, and can do so safely, we encourage you to reach out to neighbours who may need some support and offer your assistance through:

    • Shopping for necessities such as food and medication;
    • Phone calls to support social connection;
    • Or other activities identified by you or your neighbour.

    To help you reach out in a safe way, we have provided a “calling card” below that can be copied by hand, or downloaded and printed at home – and placed in a neighbour’s letterbox or slipped under their front door.

    Please note: If your neighbour requires emergency assistance, you should dial “000” for emergency services. If a person needs professional mental health support, we recommend you visit Council’s COVID-19 Mental Health support page for advice and information on available services that can be shared with your neighbour.

    Download the neighbourhood calling card

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