Swim Program Suspensions & Cancellations

Keeping Your Child Confident, Safe & Progressing in the Water

At The PAC, we know how important consistency is in building strong swimming skills. Regular lessons help children develop confidence, maintain water safety awareness, and continue progressing smoothly through their levels.
When you need to pause lessons, suspension is the best way to hold your spot, maintain your program continuity, and ensure an easy return — without losing momentum. Below is everything you need to know about suspensions and cancellations.
 

Suspensions

The best option when you need a short break.

Suspending your lessons allows you to keep your preferred class time, avoid re enrolling, and ensure your child resumes their learning journey without disruption.

Non Medical Suspensions

• Require 14 days’ (two weeks) notice
• Available for up to 14 days per calendar year
• Must be taken in blocks of 7 days or more
• Cannot be backdated
• Program payments automatically resume once the suspension ends
• Suspensions cannot be processed when fees are outstanding
• Holiday Program enrolments are not eligible for suspension
   

Medical Suspensions

If your child is unable to swim due to injury or illness:

• A valid medical certificate from a GP or hospital is required
• Certificate must list the specific dates the student cannot participate
• Requests must be submitted within 48 hours of the incident
• Must be for a minimum of 7 days and cannot be backdated

To request a suspension, please complete the form.

Suspension Form

Cancellations

Best for families who no longer wish to continue the program.

Swimming is a lifelong safety skill, and consistent participation ensures long-term progress and confidence. When families pause lessons instead of cancelling, students return stronger and with better continuity — which is why suspension is often the preferred option.

Cancellation Policy

• All PAC Learn to Swim and Squad programs have a 12 week minimum engagement period
• Enrolments do not automatically stop — a request must be submitted
• A minimum of 14 days’ written notice is required, aligned with the direct debit cycle
• Cancelling before the end of your contract requires payment of the full remaining term
• All enrolments include a 7 day cooling off period
• Lessons taken during the cooling off period incur the usual lesson fee
• Cancellations cannot be processed when fees are outstanding
• Holiday Program enrolments are not eligible for cancellation or refund

To request a cancellation, please complete the form.

Cancellation Form