Visiting PHIVE

Opening Hours

Monday to Thursday: 9am – 8pm 
Friday to Sunday: 9am – 5pm
Closed Public Holidays

5 Parramatta Square, Parramatta

Nearest cross streets: Macquarie Street and Civic Place, Parramatta                    
Telephone: 1300 055 555
Email: phive@cityofparramatta.nsw.gov.au   

A new Car Park in Parramatta Square is opening soon!

Parramatta Station Car Park, located at 17 Wentworth Street, is currently the nearest carpark to Parramatta Square. This carpark is open 24 hours and is an approximate 5 minute walk to Parramatta Square.  Check out City of Parramatta's Car Park Finder 

Located on the corner of Smith & Darcy Street, this state-of-the-art car park offers 24/7 access, ticketless parking, and competitive cost per hour pricing. 

Parking Rates

*Rates apply from time of entry to time of exit. 
Entry is subject to the Terms and Conditions located at entry.

PHIVE is easily accessible by car, taxi, bus, train, RiverCat, bike, or on foot. 

Parking

• A new Car Park in Parramatta Square is set to open in May. This Car Park will be open 24 hours a day. Entry will be from the corner of Smith and Darcy streets. Please continue to check this page for updates.
• Parramatta Station Car Park, located at 17 Wentworth Street, is the largest and nearest carpark to Parramatta Square. This carpark is open 24 hours and is an approximate 5 minute walk to Parramatta Square.
• Limited metered street parking is available around Parramatta’s CBD. 

Taxi 

• A taxi rank is located near Parramatta Railway Station on Fitzwilliam Street, between Fire Horse Lane and Wentworth Street, Parramatta. It is approximately 500 metres from PHIVE.

Public Transport 

• Approximately 200 metres from Parramatta Train Station
• Less than 300 metres from the Parramatta Bus Interchange.
• A 10 minute walk from Parramatta RiverCat Ferry Wharf

Plan your trip with Transport for NSW

PHIVE is committed to providing universal access to all members of our community, including those with disabilities. All public spaces within PHIVE are accessible.

Parent & carers facilities 

• A Parents Room with fully accessible baby changing facilities is located near the Children’s Library on Level 1.
• Prams are permitted on all floors of PHIVE.
• Pram parking is available near the Children’s Library on Level One.

Accessible adult changing facility

• An accessible Adult Changing facility is available on the basement mezzanine level. This can be accessed via the lift from the ground floor.

Access 

• All public entrances to PHIVE are wheelchair accessible. 
• All levels of PHIVE are wheelchair accessible by internal lifts or ramps.
• Accessible toilets are available on all floors.
• Inside PHIVE, if you require assistance, please contact any of our uniformed friendly Customer Service team members located on the ground floor and throughout the building.

Assistance animals

• We welcome guide dogs, hearing dogs and trained assistance dogs

Hearing augmentation

• PHIVE features a WiFi hearing augmentation system, allowing visitors to connect to audio zones within the building via an app on their smart device. This app can be downloaded for free on our Public Wi-Fi service. Once connected, look for rooms, visitors will be able to hear the display audio in rooms featuring a QR code. This service is available in enabled meeting rooms, our Discovery Space, Library Amphitheatre, Library TV, Library Children’s Room and Council Chambers.
• For visitors without a smart device, a limited number are available for loan from the customer service des

Rest and refreshments

• There are many places to sit and rest throughout PHIVE. 
• Our café will soon be open with dine-in, grab-and-go and click-and-collect options. 

Opening soon.

Publique Eatery will soon be open with table service and an ‘a la carte’ menu, as well as ‘at the counter’ and click-and-collect options.

PHIVE is proudly part of the Welcome Here Project. LGBTIQ+ diversity is welcomed and celebrated at PHIVE. At PHIVE we pride ourselves on creating and promoting a safe environment for everyone.

Deliveries to PHIVE are only permitted via the Loading Dock, located at 2 Civic Place, Parramatta (off Macquarie Street).

For the comfort, safety and enjoyment of everyone at PHIVE, we have Conditions of Entry. These apply to everyone attending PHIVE, including general public, visitors, contractors and staff. 

View Terms and Conditions of Entry