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COVID-19: How Council is responding

If you need assistance in navigating this page, call 1300 617 058

Last updated 25 January 2022

COVID-19 update – Due to the significant increase in COVID-19 cases within our community, we anticipate there may be some staff shortages across our Council facilities over the coming weeks. As a result, please understand there may be some face-to-face services that may be closed or cancelled at short notice. If you require assistance or would like to enquire about a specific Council service, our telephone (1300 617 058) and online services are operating as normal. 

To help ensure the health and safety of our community and staff, Council has introduced several measures across our facilities and services including:

  • Mandatory mask-wearing indoors
  • Mandatory QR code check-in
  • Capacity limits to ensure a safe distance of 1.5 metres can be maintained indoors

Please find specific measures in place at our various facilities and services below.

We thank you for your patience and understanding during this time.


COVID-19: Clinics in Parramatta

COVID-19: Clinics in Parramatta

COVID-19: General Information (Back to top)

COVID-19: General Information

Council Facility Updates (Back to top)

Council Facility Updates
    • Face-to-face events and programming will be subject to ongoing review, depending on event size, program activity, venue and area capacity. Please check with your local library or event details for specific information. 
    • Contactless home library services will continue with safety measures already in place
    • Wentworth Point Community Centre and Library’s quite study space will only be available during staffed business hours
    • Capacity limits will apply to community centre bookings to ensure one person per 1.5 metres.
    • A limit of 10 people will be permitted to swim per lane at Epping Pool, and five people per lane at Macarthur Girls High School Pool
    • Only half of the change room cubicles will be open to the public at Macarthur Girls High School Pool to limit interactions between patrons
    • Seating capacity will be reduced to 75 per cent to encourage social distancing
    • Capacity will be limited to one person per two square metres
    • Patrons will be encouraged to consume food and beverages in the Theatres’ outdoor courtyard area  

COVID-19 Residential Support (Back to top)

COVID-19 Residential Support
  • Feeling stressed and unable to cope, or know someone who is?

    There are free services and expert information available to everyone – don't be afraid to reach out for help.

    More on supporting your mental health and wellbeing
  • Home should be a safe place for everyone

    Everyone has a right to feel safe in their home – please reach out to support services if someone in your home makes you feel unsafe.

    Services are ready to help you and know how to keep everyone safe under the impacts of COVID-19.

    Staying safe within our homes
  • Senior Australians, their families and carers can now call a dedicated free call support line aimed at supporting the mental health of those impacted by the spread of COVID-19.

    The support line operates from Monday to Friday (except public holidays) from 8:30am to 6:00pm.

    To find out more information call the COVID-19 support line on 1800 171 866.

    Read the Minister's media release
  • Largely funded through the Federal Government’s Department of Social Services, emergency relief is a safety net for people experiencing financial distress or hardship and who have limited means or resources to improve their financial situation.

    This support includes food and food vouchers, furniture, assistance paying bills, and refer people to places they can access crisis housing.

    Emergency relief providers
  • If you are in a position to, and can do so safely, we encourage you to reach out to neighbours who may need some support and offer your assistance through:

    • Shopping for necessities such as food and medication;
    • Phone calls to support social connection;
    • Or other activities identified by you or your neighbour.

    To help you reach out in a safe way, we have provided a “calling card” below that can be copied by hand, or downloaded and printed at home – and placed in a neighbour’s letterbox or slipped under their front door.

    Please note: If your neighbour requires emergency assistance, you should dial “000” for emergency services. If a person needs professional mental health support, we recommend you visit Council’s COVID-19 Mental Health support page for advice and information on available services that can be shared with your neighbour.

    Download the neighbourhood calling card